PAYMENT

Payment is due at the time of order. We accept PayPal and credit cards. Money orders, cash or personal checks are not accepted. 

CANCELATIONS

If for any reason you need to cancel your order, please request a cancellation within 24 hours of your purchase to rowdydesign@yahoo.com. No exceptions after this time frame. Thanks for understanding. 

SHIPPING

Please verify shipping address if you are using Paypal.  Sorry, We are not responsible for incorrect address input.

  • Your order will be shipped within 3 business days, once payment has cleared. 
  • All U.S. shipments are sent USPS Priority Mail with tracking number & insurance. Additional insurance can be purchased. Please inquire.
  • All International shipping is sent Express Mail with tracking until it leaves the U.S. (Please inquire about international shipping charges before purchase.)

We are not responsible for packages once they leave our possession and are left to USPS.

If you would like to add additional insurance on your order, please contact us. If your order does become lost in the shipping process, it will be your responsibility to contact USPS. We will do what we can to help, but ultimately it is your responsibility. 

BACK ORDERS

Please contact us about turn around time. Orders are processed in the order they are received. You will get a notification from Rowdy Design once your purchase is shipped. 

COPYRIGHT

Purchase of any ROWDY DESIGN piece does not relinquish copyright ownership. All photography and images are also copyright ROWDY DESIGN unless otherwise noted. 

RETURNS & EXCHANGES

Customer satisfaction is our top priority. Due to the nature of our delicate inventory, we have a strict return policy. Store credit or exchange is acceptable if contacted within 48 hours of receipt of purchase. Please return items USPS Priority Mail or any other service that includes tracking, delivery confirmation and insurance. Please pack items securely in a padded envelope or box. Return postage is non refundable. 

CONDITIONS: new, unworn, undamaged. 

Please contact us about any issues or exchange requests within 48 hours of package arrival. Return postage is non refundable. Please read all our policies before ordering. Custom orders are FINAL SALES. No exceptions please.

CARE

Our pendants are delicately handcrafted. Due to the nature of our materials, some pendants are very fragile (pave diamond pendants, bone.) If dropped or hit against a hard surface, diamonds can be lost or pendants shattered. To ensure the longevity of your jewelry, please store in a cool, dry place and avoid getting your Rowdy Design pieces wet. Repairs are done on case by case basis. You are responsible for all shipping charges. Please handle all items with care.

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